SHIPPING & DELIVERY POLICY

Effective Date: May 20, 2026

Shipping & Delivery Policy

This Shipping & Delivery Policy applies to purchases made through Team Lab Inc.'s authorized online Club Stores and ordering portals.

This policy does not apply to the Team Lab Inc. Main Website (www.teamlabinc.com), which is provided solely for informational purposes and does not sell products, process payments, or accept online orders.

By placing an order through a Team Lab Club Store, you agree to this Shipping & Delivery Policy.

1. MAIN WEBSITE

The Team Lab Inc. Main Website (www.teamlabinc.com) is an informational website only.

No products are sold through the Main Website.

All online purchases are made exclusively through authorized Team Lab Club Stores or organization-specific ordering portals.

2. CUSTOM-MANUFACTURED PRODUCTS

All products sold through Team Lab Club Stores are custom manufactured after an order has been placed.

Products are produced specifically for each customer, team, association, school, league, or organization and are not maintained as stocked inventory.

Because every order is custom manufactured, production begins only after:

  • the applicable ordering period has closed (where applicable);
  • payment has been successfully processed; and
  • the order has been released for production.

3. PRODUCTION TIMELINES

Production timelines vary depending on the products ordered and the applicable Club Store.

Unless otherwise stated on the Club Store, production generally requires approximately:

60 to 120 days following the applicable Club Store closing date or, where no store closing date applies, the date the order is accepted for production.

Certain products or programs may require additional production time.

Estimated production timelines are provided for planning purposes only and are not guaranteed.

4. DELIVERY METHODS

Delivery methods vary depending on the organization operating the Club Store.

Orders may be fulfilled by one of the following methods:

  • Direct shipment to the customer's shipping address.
  • Bulk shipment to the sports organization, association, club, school, or league for distribution.
  • Pickup from Team Lab Inc.
  • Pickup from a designated organization representative.
  • Pickup at a scheduled equipment distribution event.

Team Distribution / Sports Organization Pickup:

If items are distributed through the club or picked up at a club location, Team Lab is not responsible for any missing items or orders.

Team Lab Pickup (Vaughan):

Pickup is free at the Team Lab location in Vaughan during designated pickup periods. Customers will be contacted with instructions, including available dates and times, once their order is ready. A Team Lab representative will review the order with you at pickup, and you will be required to sign off confirming all items are correct. Once the order has been signed off and leaves the premises, Team Lab is not responsible for any missing items.

The available delivery method will be identified during checkout or communicated by the applicable organization.

5. SHIPPING CHARGES

Shipping or delivery charges, where applicable, are calculated during checkout.

Some organizations may include shipping costs within their program pricing or arrange centralized distribution.

Where shipping charges apply, they will be displayed before payment is completed.

6. DELIVERY ESTIMATES

Estimated delivery dates are provided in good faith based on current production schedules and shipping information.

Delivery estimates are not guaranteed.

Actual delivery times may vary due to factors including:

  • seasonal demand;
  • production capacity;
  • material availability;
  • customs processing;
  • carrier delays;
  • weather conditions;
  • labour disruptions;
  • transportation interruptions;
  • supply chain disruptions;
  • governmental actions;
  • other circumstances beyond Team Lab's reasonable control.

Customers should not schedule events, tournaments, travel, or competitions based solely on estimated delivery dates.

7. SHIPPING CARRIERS

Where orders are shipped directly to customers, Team Lab selects the shipping carrier unless otherwise agreed in writing.

Carrier selection may vary based on destination, service availability, and shipping requirements.

Tracking information will be provided where available.

8. ORDER TRACKING

When direct shipment is used and tracking is available, customers will receive shipment tracking information once the order has been dispatched.

For Pickup orders at the Team Lab location in Vaughan during designated pickup periods. Customers will be contacted with instructions, including available dates and times, once their order is ready.

For orders delivered to an organization for distribution, individual shipment tracking may not be available.

Customers should contact their organization regarding pickup schedules and distribution details.

9. SHIPPING ADDRESSES

Customers are responsible for providing complete and accurate shipping information during checkout.

Team Lab is not responsible for delays, additional shipping charges, or returned shipments resulting from:

  • incorrect addresses;
  • incomplete addresses;
  • incorrect postal codes;
  • customer-entered errors;
  • failure to receive deliveries.

Address changes cannot be guaranteed after production has begun or once an order has been shipped.

10. DELIVERY COMPLETION

For directly shipped orders, delivery is considered complete when the shipment has been delivered to the address provided by the customer or to a designated safe location in accordance with the carrier's delivery practices.

For orders delivered to an organization, delivery is considered complete when the shipment has been delivered to the organization or its authorized representative.

Customers are responsible for arranging pickup from their organization where applicable.

11. RISK OF LOSS

Where permitted by applicable law, responsibility for the products transfers to the customer or organization upon delivery to:

  • the shipping carrier;
  • the customer;
  • the designated pickup location; or
  • the authorized organization representative,

whichever occurs first.

12. LOST, STOLEN OR DAMAGED SHIPMENTS

If a shipment appears to be lost or arrives visibly damaged, customers should contact Team Lab as soon as reasonably possible.

Where applicable, Team Lab will assist in working with the shipping carrier to investigate the shipment.

If damage or loss is determined to have occurred prior to delivery, Team Lab will work with the customer to determine an appropriate resolution in accordance with our Refund & Returns Policy.

13. INTERNATIONAL SHIPMENTS

Where international shipping is offered, customers may be responsible for:

  • customs duties;
  • import taxes;
  • brokerage fees;
  • local government charges; and
  • other applicable import costs.

These charges are not included unless expressly stated during checkout and are the responsibility of the customer.

14. FORCE MAJEURE

Team Lab is not responsible for delays resulting from events beyond our reasonable control, including but not limited to:

  • natural disasters;
  • severe weather;
  • pandemics;
  • labour disputes;
  • transportation interruptions;
  • customs delays;
  • cyber incidents;
  • governmental actions;
  • supply chain disruptions;
  • factory shutdowns; or
  • other force majeure events.

15. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • providing accurate shipping information;
  • monitoring order communications;
  • responding promptly to requests for additional information;
  • arranging pickup where applicable; and
  • inspecting orders promptly upon receipt.

Any issues regarding damaged, missing, or incorrect products should be reported in accordance with our Refund & Returns Policy.

16. CHANGES TO THIS POLICY

Team Lab Inc. reserves the right to update or modify this Shipping & Delivery Policy at any time.

The most current version will always be posted on the applicable Website or Club Store.

Continued use of our Websites or Club Stores constitutes acceptance of any revised policy.

17. CONTACT US

If you have questions regarding shipping, delivery, or the status of your order, please contact:

Team Lab Inc.

390 Edgeley Blvd., Unit 29
Concord, Ontario L4K 3Z6
Canada

Email: info@teamlabinc.com

Phone: 647-244-5961

Website: www.teamlabinc.com