REFUND & RETURNS POLICY
Effective Date: May 20, 2026
Refund & Returns Policy
This Refund & Returns Policy applies to purchases made through Team Lab Inc.'s authorized online Club Stores and ordering portals.
This policy does not apply to the Team Lab Inc. Main Website (www.teamlabinc.com), which is provided solely for informational purposes and does not sell products, process payments, or accept online orders.
By placing an order through a Team Lab Club Store, you acknowledge and agree to this Refund & Returns Policy.
1. MAIN WEBSITE
The Team Lab Inc. Main Website (www.teamlabinc.com) is an informational website only.
No products are sold directly through the Main Website.
As no purchases can be made through the Main Website, this Refund & Returns Policy applies only to purchases made through Team Lab-operated Club Stores or authorized online ordering portals.
2. CUSTOM-MADE PRODUCTS
Unless otherwise stated, all products sold through Team Lab Club Stores are custom manufactured specifically for the customer after an order has been placed.
Custom products may include, but are not limited to:
- Jerseys
- Uniforms
- Hats
- Hoodies
- Jackets
- Bags
- Socks
- Fanwear
- Team apparel
- Accessories
- Promotional products
Many products are personalized with names, numbers, logos, sponsor artwork, colours, or organization branding and cannot be resold.
3. ORDER CANCELLATIONS
Orders may only be cancelled before production has commenced.
Once an order has entered production, it cannot be cancelled because the products are manufactured specifically for that customer or organization.
If a cancellation request is received before production begins, Team Lab will determine whether cancellation is possible and whether any applicable administrative or payment processing fees may apply.
4. RETURNS
Because all products are custom manufactured, Team Lab generally does not accept returns for:
- Incorrect size selected by the customer
- Incorrect product selected by the customer
- Customer-entered spelling errors
- Incorrect jersey numbers submitted during ordering
- Colour expectations based on screen displays
- Buyer’s remorse
- Change of preference
- Organization roster changes after ordering
- Late requests after production has begun
Returned merchandise will not be accepted without prior written authorization from Team Lab.
5. REFUNDS
As custom products are manufactured specifically for each order, refunds are generally not available once production has begun.
Refunds may be considered only in limited circumstances, including:
- Duplicate payments
- Orders cancelled before production begins (where applicable)
- Products that Team Lab determines contain a verified manufacturing defect
- Products that Team Lab determines were manufactured incorrectly due to an error caused solely by Team Lab
- Products that Team Lab determines do not meet the manufacture’s Minimum Order Quantity (MOQ).
Where appropriate, Team Lab may choose, at its sole discretion, to:
- repair the product;
- remake the product;
- replace the product; or
- issue a full or partial refund.
Refunds, when approved, will be issued to the original payment method whenever possible.
6. MANUFACTURING DEFECTS
A defect is defined as a manufacturing or production fault present at the time of delivery. Customers should inspect their order promptly upon receipt.
If you believe an item contains a manufacturing defect or production error, you must notify Team Lab within 10 calendar days of receiving your order.
Considered a Defect:
- Incorrect item received (wrong size, color, or style vs. order)
- Incorrect name, number, or logo compared to approved artwork
- Missing decoration (logo, crest, number, etc.)
- Print or crest peeling, cracking, or lifting before use.
- Open seams, stitching failure, or holes due to poor construction. Upon arrival.
- Faulty zippers, snaps, or closures upon arrival
- Major fabric defects present before use
Your request should include:
- Order number
- Customer name
- Description of the issue
- Clear photographs showing the defect
Team Lab may request that the product be returned for inspection before determining the appropriate resolution.
7. ITEMS THAT ARE NOT CONSIDERED DEFECTIVE
Due to the physical nature of sports, normal wear and game-related damage is expected and is not considered a defect. The following are not considered manufacturing defects:
- Incorrect size ordered by the customer
- Minor colour variations caused by screen displays or dye lots
- Minor variations in artwork placement
- Normal manufacturing tolerances
- Minor stitching variations
- Wear resulting from normal use
- Snags, fabric pulls, or tears caused by contact: even on first use
- Fabric damage caused by Velcro (common in hockey protective equipment)
- Fabric damage caused by protective equipment, puck marks, sticks marks, or abrasion damage (hockey)
- Fabric damage caused by sliding, diving, or on-field play (baseball)
- Damage caused by misuse, improper care, washing, drying, accidents, alterations, or unauthorized modifications
8. SIZE RESPONSIBILITY
Customers are responsible for selecting the correct garment size before placing an order.
Sizing samples are provided during fitting sessions organized by the club. These samples represent the actual product and fit you will receive. Sizing charts are provided where available for guidance only.
Team Lab and the club are not responsible for sizing issues once orders are submitted.
Team Lab cannot guarantee fit and does not offer size exchanges for custom-manufactured products unless the item was produced in a size different from that ordered.
9. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged during shipping or you receive an incorrect item due to an error by Team Lab, please contact us within 10 calendar days of delivery.
Where Team Lab confirms the error, we will work with you to provide an appropriate resolution, which may include repair, replacement, or refund.
10. SHIPPING CHARGES
Original shipping charges are generally non-refundable unless required by applicable law or where Team Lab determines that an error was solely caused by Team Lab.
Where replacement products are required because of a verified manufacturing defect or Team Lab production error, Team Lab will arrange or reimburse reasonable shipping costs associated with the replacement.
11. PAYMENT CHARGEBACKS
Customers agree to contact Team Lab before initiating a payment dispute or chargeback.
Where a chargeback is initiated for a properly fulfilled custom order that complies with this policy, Team Lab reserves the right to provide supporting documentation to the payment processor and to pursue all available remedies under applicable law.
12. CONSUMER RIGHTS
Nothing in this Refund & Returns Policy limits or excludes any rights or remedies available to consumers under applicable consumer protection laws.
Where applicable law provides additional rights, those rights will prevail.
13. CONTACT US
If you have questions regarding your order or wish to report a manufacturing issue, please contact:
Team Lab Inc.
390 Edgeley Blvd., Unit 29
Concord, Ontario L4K 3Z6
Canada
Email: info@teamlabinc.com
Phone: 647-244-5961
Website: www.teamlabinc.com