PRIVACY POLICY

Effective Date: May 20, 2026

Privacy Policy

Team Lab Inc. ("Team Lab", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our websites and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit:

  • www.teamlabinc.com ("Main Website"); and
  • Any Team Lab-operated online team store, fan shop, association store, ecommerce website, ordering portal, or Club Store (collectively, the "Websites").

By using our Websites or placing an order, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with our Websites, we may collect the following information.

Personal Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Organization or team name
  • Order history
  • Product selections
  • Jersey names and numbers
  • Size selections
  • Customer communications

Payment Information

Payments made through our Websites are securely processed by authorized third party payment processors, including Stripe.

Team Lab does not collect, store, or retain your complete credit card or debit card information.

Payment information is transmitted directly to our payment processor using industry-standard encryption.

Please refer to Stripe's Privacy Policy for additional information regarding their handling of payment information.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our Websites, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Website activity
  • Date and time of visit
  • Referring websites
  • Session information

This information helps us improve website functionality, security, and performance.

3. COOKIES

Our Websites use cookies and similar technologies.

Cookies may be used to:

  • remember shopping cart contents
  • maintain login sessions
  • improve website performance
  • analyze website traffic
  • detect fraudulent activity
  • improve customer experience

Most web browsers allow users to disable cookies; however, certain Website features may not function properly if cookies are disabled.

4. HOW WE USE YOUR INFORMATION

We use personal information to:

  • process orders
  • manufacture customized products
  • verify purchases
  • process payments
  • deliver products
  • provide customer service
  • communicate order updates
  • prevent fraud
  • comply with legal obligations
  • improve our products and services
  • maintain website security
  • administer Club Stores

We do not sell personal information.

5. PAYMENT PROCESSING

Payments are securely processed through trusted third-party payment processors.

When you submit payment:

  • payment information is transmitted securely;
  • Team Lab receives confirmation of payment status only;
  • Team Lab does not store complete payment card numbers or security codes.

Payment processors maintain their own privacy and security practices.

6. HOW WE SHARE INFORMATION

We may share information only when necessary to operate our business.

Information may be shared with:

  • payment processors (including Stripe)
  • shipping companies
  • manufacturing facilities
  • embroidery and decoration partners
  • website hosting providers
  • cloud storage providers
  • information technology providers
  • fraud prevention services
  • government authorities where required by law

We do not sell, rent, or trade customer personal information to third parties for marketing purposes.

7. CUSTOM TEAM INFORMATION

Because Team Lab produces customized products for sports organizations, orders may contain:

  • player names
  • jersey numbers
  • team names
  • organization logos
  • sponsor information

This information is used solely for manufacturing and fulfilling orders.

8. DATA SECURITY

We take reasonable administrative, technical, and physical safeguards to protect personal information from:

  • unauthorized access
  • misuse
  • alteration
  • disclosure
  • destruction

Security measures include:

  • SSL/TLS encrypted connections
  • secure hosting environments
  • restricted employee access
  • password-protected systems
  • firewalls
  • regular software updates

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. DATA RETENTION

We retain personal information only for as long as necessary to:

  • fulfill orders;
  • provide customer service;
  • maintain warranty and production records;
  • comply with legal, tax, accounting, and regulatory obligations;
  • resolve disputes; and
  • enforce our agreements.

When information is no longer required, it is securely deleted or anonymized where appropriate. 

10. YOUR PRIVACY RIGHTS

Subject to applicable law, you may request to:

  • access your personal information;
  • correct inaccurate information;
  • update your information;
  • request deletion of personal information where legally permissible;
  • withdraw consent to certain uses of your information.

Certain information may need to be retained to comply with legal or contractual obligations.

Requests may be submitted using the contact information below.

11. EMAIL COMMUNICATIONS

We may send emails relating to:

  • order confirmations
  • payment confirmations
  • production updates
  • shipping notifications
  • customer service inquiries
  • important Website notices

If you subscribe to marketing communications, you may unsubscribe at any time by using the unsubscribe link included in those emails or by contacting us.

12. CHILDREN'S PRIVACY

Our Websites are intended for use by adults and authorized purchasers.

We do not knowingly collect personal
information directly from children under the age required by applicable privacy
laws without appropriate authorization.

13. THIRD-PARTY WEBSITES

Our Websites may contain links to third party websites.

We are not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of any third-party websites they visit.

14. INTERNATIONAL DATA PROCESSING

Some of our service providers may process or store information outside Canada.

Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed.

Team Lab requires its service providers to
implement reasonable safeguards to protect personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any updates will be posted on our Websites with a revised Effective Date.

Continued use of our Websites following any changes constitutes acceptance of the updated Privacy Policy.

16. CONTACT US

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Team Lab Inc.

390 Edgeley Blvd., Unit 29
Concord, Ontario L4K 3Z6
Canada

Email: info@teamlabinc.com

Phone: 647-244-5961

Website: www.teamlabinc.com

PIPEDA Notice

Team Lab Inc. collects, uses, and discloses personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Where required by law, we will obtain consent before collecting, using, or disclosing personal information and will provide individuals with access to their personal information upon request.